When Takaful Insurance Africa (TIA) gave Sh16.5 million back to policyholders who have not filed a claim between April and December 2011, many thought it was a gimmick.
But when in March this year, more than 400 recipients walked away with a share of the surplus funds – ranging from between Sh1,000 to Sh253,000 per policyholder based on the number and value of their policies, the question then became how exactly this was possible?
Published in Nairobi Business Monthly, December 2013
e-portfolio: Aamera Jiwaji 